No matter the customer is a distributor or a retailer, we
take every enquiry seriously and give response as soon
as possible, since we can imagine the chance may pass
if they can not respond to them quickly.
When the order in process, it is not like us to put client's
concern aside while they hope to know the status of his
On the contrary, our sales managers keep the clients posted for the latest news now and then.
Regarding the inquiry from a new account, we usually respond to him during 12 hours against
his inquiry (on weekends or legal holidays maybe 24 hours). Therefore, please feel free to send
us your inquiry or let us know your concerns, even if we are on weekends or holidays!